Frequently Asked Questions

General Questions

1. What types of products do you offer?
We offer a wide range of products, including home essentials, décor, home textiles, and kitchenware.

2. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and save your information for future purchases.

Orders & Payments

3. What payment methods do you accept?
We accept major credit/debit cards, and other payment methods available at checkout.

4. How do I know if my order was successful?
You will receive a confirmation email with your order details after placing an order.

Shipping & Delivery

5. How long does it take to process and ship an order?
Orders are typically processed within 1-2 business days. Delivery times depend on the shipping method chosen at checkout.

6. Do you offer free shipping?
Yes, we offer free shipping on orders over $100.

Returns & Refunds

7. What is your return policy?
You can request a return within 5 days of receiving your item. Items must be in original condition with all packaging intact.

8. How long does it take to receive a refund?
Refunds are processed within 7-10 business days after we receive the returned item.

Account & Security

9. How do I reset my password?
You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions.

10. Is my payment information secure?
Yes, all payments are processed through secure, encrypted methods to ensure your data is protected.

Product Information

11. How do I find product details?
Each product page contains detailed descriptions, specifications, and images to help you make an informed choice.

12. Can I request more information about a product?
Yes, feel free to contact our customer service team for any product-related questions.

Contact our support team at info@shopistah.com if you have additional questions.